A customer needed a broken garage door spring to be replaced with two extension sets on an old door.
It is a common situation for things that go in pairs to be broken, exchanged, or replaced in pairs. The same goes for garage door springs. The pair of springs on a garage door is used at the same time, and they are experiencing wearing and tearing at the same rate. So, if one breaks, both units should be replaced. Mrs. Dennis was advised to replace both springs because she would prevent another issue and another intervention because it would definitely happen with sticking to the old one. Having in mind all the disruption and potential risk of injury, Mrs. Dennis agreed we replace both units.
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